1. BOOKINGS & APPOINTMENTS

1.1 Booking Requirements

• All appointments require a booking deposit.

• Deposits are required to secure your appointment time.

• Deposits are non-refundable.

1.2 Arrival & Attendance

• Clients are expected to arrive on time for their appointment.

• Late arrival may result in reduced treatment time or cancellation of the appointment at our discretion.

• Failure to attend (no-show) will result in forfeiture of your deposit and/or treatment fee.

1.3 Right to Refuse Service

Artevo Aesthetics reserves the right to refuse service where:

• A client has repeatedly failed to attend appointments

• The treatment is deemed unsuitable or unsafe by the practitioner

• Required forms, consent, or medical disclosures are not completed

2. CANCELLATION & RESCHEDULING POLICY

• A minimum of 24 hours’ notice is required to cancel or reschedule appointments.

• Cancellations or changes made within 24 hours may incur a cancellation fee of up to 50% of the service cost, at our discretion.

• No-shows or failure to attend will result in forfeiture of deposits and/or charges for missed appointments.

• Multiple late cancellations or no-shows may result in restrictions on future bookings or requirement of full pre-payment.

3. CONSULTATIONS & TREATMENT SUITABILITY

• All cosmetic treatments require a consultation prior to treatment.

• Treatments will only proceed if deemed clinically appropriate by a qualified practitioner.

• Suitability is based on medical history, expectations, and safety considerations.

• Artevo Aesthetics does not guarantee results, as outcomes vary between individuals.

• We comply with APHRA guidelines and all relevant Australian health regulations.

4. PRICING & PAYMENTS

• Prices may vary depending on treatment area, product used, and clinical assessment.

• Pricing may change without notice.

• Payment plans (e.g. Afterpay, ZipPay) may be available at the point of payment.

• Full payment may be required prior to, or on the day of, treatment.

• Package and course payments must be used within the validity period and are non-transferable.

5. REFUNDS & CONSUMER LAW

• Artevo Aesthetics does not offer refunds for change of mind.

• Refunds may be issued only where required under Australian Consumer Law.

• Faulty retail products may be refunded or replaced upon assessment.

• Completed treatments are non-refundable under any circumstances.

6. PACKAGES, PRE-PAID TREATMENTS & COURSES

• Pre-paid treatments and packages are non-transferable between individuals.

• Packages must be used within the specified validity period.

• Failure to attend booked sessions may result in forfeiture of that treatment.

• Missed or expired sessions are not redeemable or transferable.

7. GIFT VOUCHERS

7.1 General Use

• Gift vouchers are redeemable only at Artevo Aesthetics.

• Vouchers must be presented at time of booking or appointment.

• Vouchers cannot be redeemed for cash.

7.2 Expiry

• Gift vouchers may not expire (as per current Artevo policy), unless otherwise stated at time of purchase or promotion.

7.3 Restrictions

• Gift vouchers are non-transferable and cannot be resold.

• Lost or stolen vouchers will not be replaced.

• Vouchers cannot be used in conjunction with some promotional offers unless stated.

7.4 Booking & Cancellation

• Standard cancellation policies apply to all appointments booked using gift vouchers.

• Late cancellations or no-shows may result in voucher forfeiture.

(Recommended Addition – Best Practice)

• Partial voucher redemptions should retain remaining balance unless otherwise specified.

• Voucher balance should be tracked by the clinic system for transparency.

8. PROMOTIONS, OFFERS & DISCOUNTS

• All promotions are subject to availability.

• Offers must be used within stated timeframes.

• Promotions cannot be combined unless explicitly stated.

• Complimentary services included in offers must be used at the same appointment unless otherwise specified.

• Artevo Aesthetics reserves the right to modify or withdraw promotions at any time.

9. MEDICAL DISCLOSURE & CLIENT RESPONSIBILITY

• Clients must disclose all relevant medical history, medications, allergies, and contraindications prior to treatment.

• Failure to disclose relevant information may result in cancellation of treatment and/or fees.

• Treatments may not be performed on clients who are pregnant or breastfeeding where clinically contraindicated.

• Clients must follow all pre-care and aftercare instructions provided.

10. LIABILITY & CONSENT

• Written consent is required prior to all treatments.

• Artevo Aesthetics is not liable for outcomes resulting from non-disclosure of medical information or failure to follow aftercare instructions.

• Clients accept that cosmetic outcomes vary and individual results are not guaranteed.

11. PRIVACY & COMMUNICATIONS (RECOMMENDED ADDITION)

• Client information is collected and stored securely in accordance with Australian Privacy Principles.

• Personal information may be used for booking management, treatment communication, and marketing (where consent is provided).

• Clients may opt out of marketing communications at any time.

12. CHANGES TO TERMS

• Artevo Aesthetics reserves the right to update or amend these Terms and Conditions at any time without prior notice.

• The most current version will always apply.